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 Refund
Policy
Due to the nature of the business we usually don't offer
refunds, but we do offer refunds in some cases you can always email to
support@servqc.net for it.
Service
Cancellation Policy
If at any point of time you plan to cancel your service, you
should inform NCSA Technologies 24 hours before the date when you want to
cancel it, you can inform by submitting a ticket for the billing department
at https://servqc.net/portal/ if you don't
inform about it you will be liable to pay for the next billing cycle. If
dues are not paid we reserve the right to suspend or terminate your account
and also reserve the right to even suspend/freeze/takeover your domain to
recover the funds.
Illegal
Use
NCSA Technologies servers may be used for lawful purposes
only. Transmission, storage, or distribution of any information, data, or
material in violation of any applicable law or regulation is prohibited.
This includes, but is not limited to: copyrighted material; trademarks;
trade secrets or other intellectual property rights used without proper
authorization; material that is obscene, defamatory, constitutes an illegal
threat, or violates export control laws. Examples of unacceptable content
or links include: pirated software, hacker programs or archives,
pyramid/ponzi sites, Warez sites, MP3, Scam networks, sharing credit card
information, bank information, paypal or other similar financial account
information, etc.. If any of these activities are ever found in your
account it will be terminated without any refunds and you might be liable
to civil or criminal penalties.
Adult
Content
Adult-oriented sites, pornography and sex-related
merchandising are allowed only on our web hosting servers, you are not
allowed to host any adult content on our shell hosting servers. This
includes sites that may infer sexual content or provide links to adult
content elsewhere. This is also true for sites that promote any illegal
activity or content that may be damaging to our servers or any other server
on the Internet, or provide links to such sites. Child Pornography is
strictly prohibited.
Security
Violations of system or network security are prohibited and
may result in criminal and civil liability. Examples include but are not limited
to the following: unauthorized access, use, probing, or scanning of systems
security or authentication measures, data, or traffic; interference with
service to any user, host, or network including, without limitation, mail
bombing, flooding, deliberate attempts to overload a system, broadcast
attacks; forging of any TCP-IP packet header or any part of the header
information in an email or a newsgroup posting.
Server
Resources
Any web site or process that uses a high amount of server
resources (such as, but not limited to, CPU time, memory usage, and network
resources) will be given the option to either pay additional fees (which
will depend on the resources required), reduce the resources used to an
acceptable level, or upgrade its service to a Dedicated Server plan. Technologies
NCSA shall be the sole arbiter of what is considered to be a high server
usage level.
Any web hosting account deemed to be adversely affecting server performance
or network integrity will be shut down without prior notice.
Unlimited/Unmetered
Web Hosting
It cannot be used for file storage or backups, it is just
for personal/corporate web hosting, you cannot serve host a file serving
site or torrent tracker. If we ever find that
unmetered/unlimited web hosting is being misused/abused it will be
suspended and/or terminated with/without notice. Free domain that we offer
with unmetered web hosting it cannot be transferred atleast for the period
of 6 months and if the money back guarantee is used, but if you availed the
free domain offer with web hosting then you will get refund after deducting
the cost of the domain which is 10$.
IRC
NCSA Technologies does not allow IRC or IRC bots to be
operated on our web hosting servers.
Using abusive language with any of the NCSA Technologies
staff or in the NCSA Technologies support channel is not tolerated and it
will result into immediate account termination without refund.
UCE
(Unsolicited Commerce Email) - SPAM
Spamming, the sending of unsolicited mass email from or
through a NCSA Technologies server or using an email address that is
maintained on a NCSA Technologies machine is STRICTLY prohibited. Technologies
NCSA will be the sole arbiter as to what constitutes a violation of this
provision. Customers are also in violation of this provision if they engage
in spamming using the service of another ISP or IPP, but channel activities
through a NCSA Technologies server as a mail drop for responses. Violators
will be assessed a minimum fine of $500 and will face immediate suspension
or account termination Even mass mailing is strictly prohibited.
Server
Abuse
Any attempts to undermine or cause harm to a Technologies
NCSA server or customer are strictly prohibited.
Inviting/Spamming on IRC is also not tolerated, if found
your account shall be terminated with no refunds.
Going against the AUP of any IRC server/network using our
server is also considered as abuse and if ever found your account
shall be terminated with no refunds.
HTTP and/or SOCKS Proxies are not allowed on any of the
IRC/UNIX/IRCD Shells, please ask sales@servqc.net
for special package for proxies.
Service
Availability
We try maintain a 99.9% uptime, but NCSA Technologies offers
no guarantee for uptime due to the nature of the business.
We shall have the right to suspend the Services at any time and for any
reason without notice, but if such suspension lasts or is to last for more
than 30 days you will be notified of the reason.
The Services provided to you here under and your account with us cannot be
transferred or used by anyone other than you. No more than one login
session under any one account may be used at any time by you. User programs
may be run only during login sessions. If your account is found to have
been transferred to another party, or shows other activity in breach of
this sub clause, we shall have the right to cancel the account and
terminate the Services and/or this Agreement immediately.
NCSA Technologies reserves the right to change/modify their
services at any time without notice.
Server
Backups
Most of our servers are provided with backup equipment and
automated procedures. For liability reasons we cannot guarantee these
backups at any given point in time. Backups are typically made on a
secondary hard drive on the same server, therefore cannot be stored off
site. Also if data is important please even maintain backups with yourself,
as NCSA Technologies will not be liable for any data loss due to any or no
reason.
If restoration of files, or database is required, please
submit a support request. Restore request may take more time than
most other support requests.
We offer up to two free, full, or partial restores per
client, per month. Resellers with many customers may be allotted more
at NCSA Technologies full discretion.
Sub-Accounts
and Reseller Accounts
Multi-Domain and Reseller accounts are for all legal
purposes synonymous. A reseller may create sub-accounts within
his/her own domain space, and sub-lease this space. The reseller account
becomes the parent account to the sub-account.
It is the responsibility of the reseller to supply technical
support to their own clients. NCSA Technologies and it's agents, will
not supply technical support to the clients of our resellers without prior arrangements.
A reseller must take full responsibility for their own
payments to NCSA Technologies regardless of their payment arrangements with
their own clients.
All users on NCSA Technologies servers are required to
follow the rules in this Terms of Service. A reseller may, impose
more restrictive rules on their own clients, but not less restrictive.
Legal
NCSA Technologies expects that its subscribers who provide
Internet services to others will comply fully with all applicable laws
concerning the privacy of on-line communications. A subscriber's failure to
comply with those laws will violate NCSA Technologies policy. Finally, Technologies
NCSA wishes to emphasize that in signing the service agreement, subscribers
indemnify NCSA Technologies for any violation of the service agreement,
law, or NCSA Technologies policy, that results in loss to NCSA Technologies
or the bringing of any claim against NCSA Technologies by any third-party.
This means that if NCSA Technologies is sued because of a subscriber's or
customer of a subscriber's activity, the subscriber will pay any damages
awarded against NCSA Technologies , plus costs and reasonable attorneys'
fees.
Clients are not allowed to file a chargeback with your bank
or any kind of dispute with paypal, if there is any such issue, all your
accounts will be terminated immediately with all the data deleted without
any prior notice and even legal actions might be taken for doing fraud.
Actions
Taken by NCSA Technologies
The failure by a customer to meet or follow any of the above
Terms of Use is grounds for account deactivation. NCSA Technologies will be
the sole arbiter as to what constitutes a violation of the Terms of Use. Technologies
NCSA reserves the right to remove any account without prior notice.
When NCSA Technologies becomes aware of an alleged violation of its Terms
of Use, NCSA Technologies will initiate an investigation. During the
investigation, NCSA Technologies may restrict a customer's access in order
to prevent further potentially unauthorized activity. Depending on the severity
of the violation, NCSA Technologies may, at its sole discretion, restrict,
suspend, or terminate a customer's web hosting account and/or pursue other
civil remedies. If such violation is a criminal offense, NCSA Technologies
will notify the appropriate law enforcement authorities of such violation.
NCSA Technologies does not issue credits for outages incurred through
service disablement resulting from Terms of Use violations.
Limitation
Of Liability
NCSA Technologies customers agree to indemnify and hold
harmless NCSA Technologies from any claims resulting from the use of our
services that damages them or any other party. The NCSA Technologies
service is provided on an as is, as available basis without warranties of
any kind, either express or implied, including, but not limited to,
warranties of merchantability, fitness for a particular purpose or
non-infringement. NCSA Technologies expressly disclaims any representation
or warranty that the NCSA Technologies service will be error-free, secure
or uninterrupted. No oral advice or written information given by Technologies
NCSA, its employees, licensors or the like, will create a warranty; nor may
you rely on any such information or advice. NCSA Technologies and its
partners and suppliers will not be liable for any cost or damage arising
either directly or indirectly from any transaction or use of the service.
Modification
NCSA Technologies reserves the right to add, delete, or
modify any provision of its Terms of Use at any time without notice.
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